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Frequently Asked Questions

Find answers to the most common questions about our services and products

  • About Us
  • Loans
  • Banking
  • Transfers
  • Mortgages
  • Careers
About Us
What is Mayfresh Microfinance Bank?

We are a licensed microfinance institution focused on empowering lives through inclusive banking.

What is your mission?

To provide simple, accessible, and reliable financial services that support economic growth.

Who can bank with Mayfresh?

Anyone — individuals, traders, SMEs, cooperatives, and organizations.

What makes Mayfresh different?

We combine personalized service with technology to meet your financial needs faster.

Is Mayfresh regulated by CBN?

Yes, we are fully licensed and regulated by the Central Bank of Nigeria (CBN).

Loans
What types of loans do you offer?

We offer personal loans, business loans, asset financing, SME loans, and salary advance.

How do I apply for a loan?

You can apply online or visit any branch with your valid documents.

What documents are required for a loan?

Valid ID, proof of income, business records (if applicable), and utility bill.

How long does loan approval take?

Depending on the type of loan, approval can take between 24 to 72 hours.

What is the repayment process like?

Repayment is flexible and structured based on your income and the loan terms.

Banking
What types of accounts can I open?

We offer savings, current, target savings, and joint accounts.

How do I open an account?

You can open an account online or at any branch with your ID and utility bill.

What is the minimum balance requirement?

Our savings accounts have low or zero minimum balance requirements.

Do you issue ATM/debit cards?

Yes, we provide debit cards for easy access to your funds.

Can I access my account online?

Yes, our mobile app and internet banking platform provide 24/7 access to your account.

Transfers
Can I make transfers using the Mayfresh app?

Yes, you can make local bank transfers through our mobile and online banking platforms.

Is there a limit to how much I can transfer?

Yes, transfer limits apply but can be increased upon request and verification.

Are online transfers safe?

Yes, our platforms use secure encryption and authentication systems.

Do you charge for mobile transfers?

Minimal service charges apply, depending on the transaction and destination.

What if a transfer fails?

Contact our support team immediately for reversal or resolution.

Mortgages
Does Mayfresh provide mortgage loans?

Yes, we offer mortgage options to help you purchase, build, or renovate a home.

Who is eligible for a mortgage loan?

Salaried individuals, business owners, and verified professionals.

How long is the mortgage tenure?

We offer flexible repayment plans ranging from 12 to 60 months.

Do I need a property valuation?

Yes, an independent valuation is required as part of the mortgage process.

Can I apply jointly with my spouse?

Yes, we accept joint applications to boost your eligibility.

Careers
How can I apply for a job at Mayfresh?

Visit our Careers page or follow our social media platforms for job updates.

What are the available career opportunities?

We offer roles in customer service, finance, IT, marketing, and more.

Do you have internship or graduate trainee programs?

Yes, we support youth development through structured internship programs.

What is the recruitment process like?

It typically involves an online application, shortlisting, interviews, and assessments.

How can I know when vacancies are open?

Follow us on social media and regularly check our website for updates.

Our Customers' Journey

Hear from our satisfied customers who have experienced the MayFresh difference

in their financial journeys.

Our Location

Global Locations

83, Aba/Owerri Road, Aba Abia State

Call Us Now

+234512418544

Customer Service


Get in Touch

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Begin your journey toward endless financial possibilities


83, Aba/Owerri Road, Aba Abia State

BANKING

E-Banking

Online Payment


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MR. UDE AARON A.

ED AUDIT RISK & COMPLIANCE

MR. UDE AARON A.

MR. UDE AARON A. joined the organization in May 2013. He is a seasoned banker with over 20 years in banking with Hallmark Bank, Progress Bank and the Nigeria Deposit Insurance Corporation (NDIC). He served in different capacities as Branch Manager and Deputy Head, Inspection/Audit Dept. among others. He holds a Masters Degree in Banking and finance and an Associate of the Chartered Institute of Bankers (ACIB).

He has attended external courses on Credit Risk Management organized by FITC, Lagos. He became the Ag. Chief Inspector in October 2013, and currently the Executive Director Risk, Compliance and Audit.

MR. Okah Oliver

HEad e-business

MR. Okah Oliver

Mr. Okah Oliver joined Mayfresh Mortgage Bank Ltd in the year 2010. He has HND in Computer Science from Our Saviour Institution of science Agriculture and Technology, Enugu (OSISATECH POLITECHNIC). He equally holds PGD in Computer Science from Madonna University. He has worked with Edisoft/Andibem Computers where he gained knowledge of both computer Software and Hardware Engineering.

He is a certified Data-base Management System Analyst (DBMS) (SQL 2005/2008/2012 and 2014). He has attended many courses on Information Technology, International Financial Reporting Standard, Cybercrime, Fundamentals of E- payments etc with the FITC, CBN, Interswitch, Datalinks, NIBSS etc. He has held many positions in the Bank, ranging from Head IT Hardware and Maintenance, Head ICT, Head Portal Unit, The Data protection Officer DPO on Nigerian Data Protection Regulation (NDPR) and currently Head e-Business.

MR. IROHA .J. AGWU

Head of accountant

MR. IROHA .J AGWU

Mr. The head of Account is Mr. Iroha, J. Agwu. He joined Mayfresh Mortgage Bank Ltd on September 4, 1995. He holds Higher National Diploma (BUS.MGT), the Polytechnic, Nekede Owerri. Post Graduat Diploma (MGT), University of Calabar, and MBA (MGT), Imo State University, Owerri.

He has attended series of training programs organized by FITC, NMRC, Datalinks Nig. Ltd, etc and has various awards to his credit.

Mr. Ewah Uchennao

Head ICT

Mr. Ewah Uchennao

Holds Bachelor degree in Economics from Caritas University, Amorji Nike Emene, Enugu, he has worked in various sections of the Bank, including portal unit and IT, he has attended many Trainings organized by Datalinks, NIBSS, Interswitch etc. He became Ag Head ICT in the year 2024.

Mr. Ukolio Obinnau A.

Head OF MARKETING

Mr. Ukolio Obinnau A..

Mr. Ukolio Alexander Obinna holds Higher National in Accountancy from the Institute of Management and Technology (IMT), Enugu and a fellow of Corporate Administrator of Nigeria. He had over fifteen years working experience and joined Mayfresh in 2003.

He has attended external courses organized by CBN, NDIC, FITC, ICAN, NMRC as well as MBAN. He served in different capacities as Branch Manager, Accountant, Credit Officer and Head Customer Unit before he became the Head of Marketing in 2014.

NKPARU JOYCE N

HEAD of HR & ADMIN

NKPARU JOYCE N

NKPARU JOYCE N. Joined the bank as Officer- in- training in August 2012 after 6 years’ administrative experience with a production firm, the then Star Paper Mills Ltd, Aba. She possess HND in Secretarial Studies from renowned Polytechnic; Akanu Ibiam Federal Polytechnic, Uwana, Afikpo, Ebonyi State. She is a dedicated, hardworking and result oriented driven person.

Since her employment with the bank, she has been exposed to various training both internally and externally organized by MBAN, CBN , ITF, DPO and FITC respectively and has spearheaded the development and execution of the HR strategies and initative that align with the bank’s objectives and goals, hence her appointment as the Ag. Head Human Resources and Administration.

Mrs Oramu Uchenna

HEAD TREASURY & INVst

Mrs Oramu Uchenna

Head Treasury/Investment: Mrs Oramu Uchenna joined the Bank in July 13,2015.She holds a Bachelor degree in Economics from Caritas University,Amorji Nike Emene, Enugu.

She has attended both internal and external trainings organised by ITF,DATALINKS etc. She became the Ag Head of Treasury in November 2024.

Mrs DORIS UBAH

ACT HEAD, RISK MANg. DEPt

Mrs DORIS UBAH

Doris joined Mayfresh mortgage in February 2009. She serves as the Acting Head of Risk Management Department. She holds a Higher National Diploma (HND) in Accounting and brings over a decade of experience in the banking sector.

Throughout her career at Mayfresh, Doris has demonstrated a strong commitment to effective risk oversight and organizational integrity.

She has participated in numerous professional trainings and development programs, which have further strengthened her expertise in risk assessment, and strategic risk planning. Her dedication and leadership continues to play a pivotal role in the bank’s risk management framework


Mr. Mark Egbegolu

managing director

Mr. Mark Egbegolu

Mr. Mark Egbegolu holds High national Diploma (Banking and Finance) from the Institute of management and Technology (IMT), Enugu, Post Graduate Diploma (Accounts) and B.Sc Economics from Imo State University (IMSU). He had a working stint with Akintola Williams, Chartered Accountants before joining the bank in 2002. He has served as Chief Accountant of the Bank, Executive director Finance and Admin and currently the Ag MD of the Bank. He has attended external trainings on credit Risk Management (FITC), Money laundering Detection and terrorism Finance Prevention in Mortgage Banking/Housing finance Sector (MBAN), International Financial Reporting Standard (FITC), Uniform Mortgage Underwriting Standard (NMRC/IFC),

Finance Workshop Toronto Ontario, Canada. Currently a student member of ICAN.


Mr Ugorji Obinna

HEAD AUDIT AND INSPECTION

Mr Ugorji Obinna

Mr Ugorji Obinna Confidence holds a bachelor of science degree in Geography and Environmental Management from the University of Port Harcourt, Rivers State.

He joined Mayfresh Mortgage Bank Ltd in November 2015.

He has attended various trainings both internally and externally on Nation Wide Anti-Money Laundering /Combating Financing of Terrorism/Counter Proliferation Financing (CBN), E-Payment Fraud Detection, Prevention and Control (NIBSS)


Upgraded Anti-Money Laundering/Combating the Financing of Terrorism in Nigeria Mortgage Banking Sub-Sector(MBAN/NFIU)


He has served the bank in different capacities as a Marketer, Branch Accountant and Internal Audit before he became the Ag. Head, Audit and Inspection in April 2025.

Ugwunnadi Nwankwo.O

Exec. Dir., Fin & HR/Admin

Ugwunnadi Nwankwo O.

Ugwunnadi Oliver Nwankwo is the Executive Director, Finance and Human Resources/Admin of Mayfresh Mortgage Bank Ltd, bringing over 20 years of extensive experience in banking, credit administration, marketing, and financial operations. He has been instrumental in driving the company’s strategic growth, operational efficiency, and customer-centric transformation.

He began his professional journey with Mayfresh Mortgage Bank Ltd in 2004 as a Marketing Officer. He was promoted to Branch Head of Operations (Accountant) in 2005, overseeing operational controls and ensuring regulatory compliance. In 2006, he was appointed Branch Manager, where he successfully led business development initiatives and drove branch profitability.

By 2018, He had risen to the position of Senior Manager, where he provided strategic support across multiple branches. In 2024, he was appointed Executive Director, assuming responsibility for high-level decision-making, corporate governance, risk management, and institutional growth.

He holds a Master of Science (MSc) in Economics and a Bachelor of Science (BSc) in Economics. His academic achievements support his in-depth understanding of complex financial systems and strategic leadership.

He has attended numerous internal and external professional trainings, conferences, and workshops in areas such as marketing, finance, credit risk, and leadership. Notable institutions and organizers include:

Mortgage Bankers Association of Nigeria (MBAN), Adroit Solutions Ltd, Federal Mortgage Bank of Nigeria (FMBN), Industrial Training Fund (ITF), MV Professional Solutions INC, Chicago, Illinois, USA

Amanoh Raphael E

Head Compliance

Amanoh Raphael Eberechukwu

Amanoh Raphael Eberechukwu is from Udi Enugu State he attended Osisatech Polytechnic where he obtained HND in Marketing, he also attended Abia state University where he obtained BSC in Banking and Finance.

He worked in Ohha Micro finance as management trainee, Credit Officer and Chief Inspector

He attended many courses like

 Supervisory Management workshop by ITF

Easybank AX – Easy bank net AX

 MV Professional solution Awareness

Basic Mortgage Awareness

Advanced Mortgage Awareness

Intensive Mortgage Underwriting workshop.

MISS AWA PAMELA

Ed Operation

MISS AWA PAMELA

Miss Awa Pamela holds a Bachelors Degree in Mass Communication from the prestigious Madonna University, Okija- Anambra State. She joined the organization in 2007 and has worked in different department s of the Bank. She has also been exposed to various training both internally and externally in Accounting, treasury, and Investment with the ITF, FITC, Datalinks, Interswitch, etc. a student member of the Chartered Institute of Bankers of Nigeria.

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